Shipping & Delivery

Thank you so much for choosing a piece from Katie Tilson.

Every design is handmade with care in my Melbourne studio, and I take just as much care in how it arrives to you.

From wrapping to delivery, your jewellery is prepared thoughtfully and sent safely - ready to be worn, gifted, and loved.

Australian Shipping

All orders are shipped from Melbourne, Australia via Australia Post.

Standard Shipping
$9.95 per order Australia-wide
Free standard shipping on orders over $55

Express Shipping
$12.95 per order Australia-wide

Tracking is included with every order so you can follow its journey.

Orders are typically dispatched within 1–2 business days.

If you’re ordering for a special date, I recommend selecting Express at checkout for added peace of mind.

Packaging

Every piece is carefully packaged to feel special from the moment it arrives.

Katie Tilson Studios pieces
Arrive beautifully presented in a two-piece keepsake box, tied with a satin ribbon and nestled in a soft black velvet insert.

Katie Tilson Playful pieces
Arrive on a branded earring card, thoughtfully wrapped and protected for safe delivery.

Care instructions are included with every order so your jewellery can be enjoyed for years to come.

Lost, Delayed & Damaged Parcels

Once your parcel has been lodged with Australia Post, delivery times are outside my control - however, I’m always here to support you.

If your order appears delayed or goes missing, please get in touch and I’ll assist with tracking.

If your parcel arrives damaged, simply send through a few photos and I’ll make it right.

Need a Hand?

If you have any questions about shipping, timing, or your order, you’re always welcome to reach out.

I’m here, and I’m happy to help.

Contact Me