Returns & Exchanges

Every piece at Katie Tilson Studios is handmade with so much love, care, and colour. If something isn’t quite right, I’m here to help! Below you’ll find a clear and friendly breakdown of how returns, exchanges, and order issues work.

What Can Be Returned?

Due to hygiene reasons, I can’t accept returns or exchanges on earrings unless there is a fault with the product.

If your jewellery arrives damaged, faulty, or incorrect, please reach out within 7 days of delivery and I will happily fix or replace it.

If Your Item Arrives Faulty or is Incorrect

I want you to absolutely love your order. If something isn’t right, please contact me with:

• Your order number

• A clear description of the issue

• Photos, if possible

I’ll organise a replacement or refund right away — no stress 💛

Change of Mind Returns

Because jewellery is worn on the body, change of mind returns aren’t available for earrings.

Please check sizing and product details before ordering — or message me if you need help choosing!

Custom & Made-to-Order Items

Custom designs and personalised pieces are non-returnable unless faulty.

I’ll always send progress photos if needed so you feel confident before it’s posted ✨

Refund Processing Times

Once approved, refunds typically take 3–5 business days to appear in your account, depending on your payment provider.

Still Have Questions?

I’m always here to help you find the perfect piece or sort out any issues. Please reach out anytime.

Contact Me